Terms & Conditions

Refunds:

No premium will be refunded on or after the Transit Date shown on the Policy certificate unless written evidence is supplied to the satisfaction of ezimove.com Limited by the firm contracted to undertake the transit, that the transit did not take place.

If cancellation is requested prior to the Transit Date, or after the Transit Date but complies with the above limitation, then a cancellation charge of 5% of the amount paid will be levied, subject to a minimum amount of $50 (plus GST if any).

Delay:

If the transit of goods is delayed, this will not invalidate the contract of insurance you have with ezimove.com Limited, and the Transit Date shall be moved forward by up to 30 days. Should the transit still not have taken place, you will need to contact us at info@ezimove.com to advise when the transit is to take place.  We will reply and confirm the acceptability or otherwise of the new Transit Date.

Cancellation:

We reserve the right to decline any insurance placed with ezimove.com Limited prior to the Transit date shown on the Policy certificate.  Should this occur, we will advise cancellation to the email address supplied in the application, and a full refund of premium will be made.

For annual marine open policies, even if a policy is cancelled by us or by the customer, the Insured is still required to declare the actual sendings (ie. value of imports, exports or goods shipped within NZ) up to the date of cancellation so that the minimum and deposit premium paid can be adjusted and any additional premium billed if appropriate.

Premiums:

May be paid by Visa, Mastercard or by direct credit.

Unpaid premiums – single transit policies:

For single transit policies issued by ezimove.com Limited, if the method of payment selected is by direct credit, the premium must be paid into the ezimove bank account within 48 hours of policy issue but on no account later than the Date of Transit, unless by prior agreement from ezimove.  Failure to do so will automatically result in the insurance policy being declared void from inception.  No money = no cover.

An email advising cancellation from inception will be sent to the email address to which the policy was issued.  However, any failure on our part to send such advice shall not alter the fact of a policy being void from inception if the premium is unpaid.  The policy may be reinstated upon payment of the premium in full provided that it is received prior to the transit commencing, and only with our specific approval.

Unpaid premiums – annual policies:

For annual “marine open” policies, a reminder of premium due will be sent out in advance of the renewal date.  Should the premium due be unpaid on the day after the renewal date (also called the policy anniversary date), an email will be sent to the customer advising that the policy will be cancelled from renewal date if the premium due has not paid in full within 14 days of the policy anniversary date.   However, any failure on our part to send such advice shall not alter the fact of a policy being cancelled from renewal date if the premium is unpaid.

The effect of non payment of premium will be that any shipment for which transit commences (as defined in the policy wording) on or after the policy renewal date will not be insured. 

If a policy is cancelled by us or by the customer, the Insured is still required to declare the actual sendings (ie. value of imports, exports or goods shipped within NZ) up to the date of cancellation so that the minimum and deposit premium paid can be adjusted and any additional premium billed if appropriate.

Cover may be reinstated upon advice from the Insured person or Company that there are no known or reported losses in respect of any transit which commenced on or after the policy anniversary date, but reinstatement of cover will be subject to approval by ezimove.com Limited.  A signed and accepted agreement to pay premiums monthly through a Premium Funding company we nominate will be sufficient to continue or reinstate a policy.