Providing simple and cost effective moving
insurance locally and internationally 24/7
NZ based trading as easymove.co.nz
insurance locally and internationally 24/7
NZ based trading as easymove.co.nz
|
|
FAQ'sQ. When does the insurance cover start and finish for goods in transit? Q. Can a policy be taken out if the delivery address is not known? A. Yes, it is acceptable to show "tba" (to be advised) in the street and suburb address panels of the quote, and policy can be issued to show that. However, it is essential you advise ezimove (email best but a phone call is OK) what the delivery address is to be prior to arrival of your goods in the destination city or town. We will acknowledge the delivery address by email, and that response is to be kept with your policy in case you need to make a claim. Q. When does it become necessary to pay for storage during a household removal? A. Goods are often placed in storage temporarily by a carrier during the normal course of transit. This is insured under ezimove’s Move NZ and Transit International Household Goods and Personal Effects policies, and there is no need to purchase extra cover during that period of “storage”. However, if you instruct a carrier to store goods for a certain period, or to hold back delivery to a date more convenient to you, then storage cover should be purchased. You pay for one month’s cover for each month or part month entered into. Q. Can a vehicle, caravan, motorcycle, boat or personal watercraft be insured in transit within New Zealand? A. Generally speaking, no, because it is expected that standard insurance will already be in place for these items. However, cover can be considered in exceptional circumstances on application to info@ezimove.com Q. How far ahead can a policy be taken out? A. Any period up to six months ahead. Even if the carrier comes earlier than expected, nothing needs to be changed, because it is the transit which is insured. The actual period of cover is not strictly confined to a start date or a finishing date. Q. If goods have been uplifted by the carrier prior to a policy being taken out, can the “transit date” be back-dated or insurance taken out to cover the move after goods have been uplifted? A. The “transit date” appearing on a policy certificate cannot be back-dated. However, if you contact us at info@ezimove.com and can confirm that there are no known or reported losses as at the date of your enquiry, the insurance may be able to proceed with a transit date subsequent to the uplifting of goods. Generally speaking, we are only talking a matter of a few days from the date of pick up and transit commencement. Q. What if there is a delay between the transit date on the policy and when goods are actually uplifted? A. Provided the delay does not exceed four weeks, insurance is still valid for the transit. If the delay is likely to extend beyond four weeks, you should contact info@ezimove.com to advise when you expect the goods to be uplifted so that continuation of the policy can be confirmed. Q. What if the carrier comes earlier than expected and/or before the transit date shown on the policy? A. No problem so long as an insurance policy has been issued by ezimove. Nothing needs to be changed, because it is the transit which is insured. The actual period of cover is not strictly confined to a start date or a finishing date. Q. What relevance does the transit date shown on the policy have to insurance commencing? A. The transit date shown on your policy certificate for one off policies should be the date you expect goods to be uplifted. It should be on or before goods are uplifted from your home or premises. However, the important thing to remember is that it is the transit which is insured. It is not strictly confined to a start date and a finishing date, and a delay of up to four weeks in uplifting the goods will not affect the policy. Delays longer than four weeks should be notified and a new shipment date advised. Q. How long can household goods and personal effects be insured for whilst in storage? A. Normally six months, and you pay one month’s cover for each month or part month entered into. Paying for storage within New Zealand or overseas extends cover under the insurance policy whilst your goods are stored at secure premises. Longer storage periods can be taken on application to the company. Q. Why is it important to have a policy that does not include a “pairs and sets” exclusion? A. The benefit to the insured customer is that if one piece of a pair or set is destroyed or damaged, the loss of value of the pair or set is taken into account. Another example is if a 3 piece lounge suite is shipped and one chair is damaged needing recovering. If the same material cannot be found to recover it, then the policy will pay to have all 3 items of the suite recovered. Q. How long do I have to make a claim? A. There is no set period in which to lodge a claim. However, the policy contains a clause that reads: Avoidance of Delay - It is a condition of this insurance that you will act with reasonable dispatch in all circumstances within your control. The right to recover from a carrier in NZ is proscribed by NZ law under the Carriage of Goods Act, and notification of a claim must be lodged against a carrier within 30 days of the transit. No recovery is possible for damage caused by a carrier in NZ, if an advice of possible claim is not lodged within 30 days. For international transits, the Bill of Lading or Airwaybill will specify the time period allowed for lodging a claim. This is commonly a lesser period than 30 days. In the event of a claim, it is incumbent on every insured person to act without unreasonable delay so that the insurer is not prejudiced. Any visible damage to cartons or boxes apparent on arrival should be the subject of immediate inspection and claim lodgement. If there is no apparent external damage to boxes etc but goods subsequently found damaged, then just lodge the claim by calling loss adjusters GABRobins in NZ on the 0800 phone number provided. Q. How exactly are items to be valued on "replacement less depreciation". A. There is no precise science to this, but here are two examples to illustrate how to do it. Example 1: A 12 year old lounge suite. Start with what it would cost to buy an equivalent suite now - say $3,000. Then say it has a 25 year lifespan. The current value now (often called the indemnity value) would be the cost new of $3,000 multiplied by 12 divided by 25 = $,1440. In short, determine the lifespan of an article, the cost new and apply the simple formula above to arrive at the depreciated value. Example 2: A 60 year antique chair or item that holds its value. Use the current value of the piece being what it would sell for with a willing buyer and willing seller. If you haven't got any possessions in this category ie. items that hold their value over time, then use the formula in example 1. You can use both methods when valuing what is to be insured. Q. What does the word “warranty” mean when used in a policy? A. It is a promise by you, the breach of which discharges the Company from liability from the time of that breach. Q. Can goods that collectively exceed the sum insured limit (usually $250,000) be covered? A. In most cases the answer is yes. Please email info@ezimove.com with details of your requirements. Q. (Average clause explained) What happens if household goods are under-insured? Will I get a claim paid in full? A. If there is a total loss, the maximum that can be paid out will be the sum insured. The uninsured value above the sum insured will be for The Insured person to bear. For partial losses, both Move NZ and Transit International Household Goods policies contain an "average clause". Under NZ law, the average clause must be described as follows: If at the time of loss or damage The Property Insured is collectively of a greater value than the total sum insured then you shall be considered as being your own insurer for the difference and bear a rateable share of the loss accordingly. Example Sum Insured $10,000 The claim is calculated as follows: Claim $ 1,000 $10,000 x $1,000 = $500 amount claimable before excess Value of Property $20,000 $20,000 1 Q. Tell me more about Vero Insurance. A. Click here to connect to the Vero Marine Insurance website or click here to connect to the Vero Insurance website. Q. Can anyone get a quote or buy a policy without registering to become a member? A. Yes - anyone anywhere in the world can do that. However, every person obtaining a quote is automatically registered as a Member, by supplying their email address and personal choice of password. This is so users can easily locate previous quotes or view policies issued, by logging in under the Members section. Q. Can laptop computers or other carry-on baggage be insured under the same policy as the rest of our household goods and personal effects being sent separately? A. Regrettably no. Carry on baggage can be insured under a travel insurance policy, with laptops noted as a specified item if necessary. Alternatively, if permanently emigrating and you don't have a travel policy, we recommend you take out a personal contents policy in the country of destination as soon as possible after arrival. Q. Can an interested party be noted on a policy? A. Yes. An interested party can be noted by endorsement to the policy wording. Just advise the details and we will handle that for you. Q. What is a "marine open" policy? A. A marine cargo open policy is the agreement between a merchant and the insurance company to insure all goods in transit within that agreement for an indefinite period, until the agreement is cancelled by either party. The policy specifies: the general description of the goods the countries or places to or from which the goods will be insured the maximum value payable under the policy how the goods will be valued the conditions of insurance. The merchant agrees to declare details of all shipments falling within the scope of the policy and the insurance company agrees to insure such shipments according to the terms and conditions of the policy. Source: Insurance Council of New Zealand - Marine Cargo Open Policy Handbook. If you have a question or enquiry not answered above, please click here and submit it for us to answer.
|