Welcome to the ezimove.com "e-manual".

Simple instructions on how to select and process moving insurance for clients can be found below, under Getting a Quote but if you have any queries, please contact us at info@ezimove.com

Overview

ezimove.com provides simple and cost effective insurance online 24/7, for people and businesses moving furniture, personal effects, general cargo and other goods, anywhere within New Zealand, and overseas provided that NZ or island nations of the South Pacific are the source or destination of transits.

Quoting and policy issue processed online instantly 24/7. No paperwork to complete, although for Transit International Household Goods, an online "valuation list and proposal" will need to be completed prior to policy issue. It can be worthwhile helping your customers to process this insurance because premiums for international household removals are not cheap. This is because of the distances shipped and goods having greater exposure to insured risks. Higher premiums equal higher commissions payable.

In the event of a claim, if the transit was within NZ or goods have arrived damaged in NZ from overseas, there is no claim form to complete. An 0800 phone number is provided for customers to contact. Our claims service guarantee is backed by Vero Insurance NZ and Loss Adusters Cunningham Lindsey.

We have a range of insurances to cover almost every shipping insurance requirement, but if you come across an item that is excluded, individual consideration will be given on application to info@ezimove.com

Ten reasons to use ezimove

1. Service guarantee

If loss or damage occurs in transit and your claim is accepted, we will tell you how the claim is to be settled within 5 working days of receiving all the documentation requested by us, or no excess shall be payable.

2. Price

You could save up to 30% or more on insurance costs simply by insuring with ezimove. Our household goods in transit policies provide free mechanical and electrical derangement cover, and do not include a "pairs and sets "clause. Other providers of household removal insurance typically charge between 10% and 20% more for these two "extras".

Insurance when moving house or for shipping other goods in transit can be expensive, but at ezimove, we have cut that cost without compromising on quality or service.

Ask your carrier to split costs between removal and insurance, then compare with us. Remember, you do not have to take the insurance offered by carriers.

3. No hidden fees

No hidden fees or extra charges are included in our quotes.

Many carriers and other intermediaries charge additional fees on top of the true insurance premium, which is often not disclosed. At ezimove, we have nothing to hide. What you see is the true insurance cost and not a padded version.

4. Credible

Policies issued by ezimove are underwritten by Vero Insurance New Zealand Ltd, which is the largest insurer of goods in transit in New Zealand.

Families moving house or businesses involved with international exports or imports, shipping by sea, air, road or rail freight, can rest assured that ezimove's partnership with Vero Insurance means that valid claims will be paid promptly. Click here to view Vero's claims paying rating.

5. Fast

It takes only a few minutes from quote to policy issue. You “drive” the quote with policy issued on-line the instant payment is made.

Many people are "time poor", and when they want something they want it now. Through ezimove, moving insurance is available 24/7, and you can issue your own policy instantly.

6. Secure

128 bit encryption payment gateway using the DPS secure site. Premiums can be paid by Visa, Mastercard or Direct Credit. It couldn't be simpler or safer.

7. Simple

ezimove's plain English policy wording with comprehensive cover is second to none. Our single transit policies are only two pages long, yet provide comprehensive cover tailored for the risk. For example, with household goods in transit moving within New Zealand or internationally, no “pairs and sets” clause applies which is commonly included by competitors. Not having a "pairs and sets" clause significantly enhances the cover offered by ezimove. We also provide free mechanical and electrical breakdown cover on household goods in transit, within NZ and worldwide.

8. Worldwide

ezimove can insure almost anything in transit (some limitations apply) within New Zealand, between island nations of the South Pacific, and anywhere in the world, provided that NZ or the South Pacific Islands are the source or destination of goods in transit.

Families moving house within New Zealand, from NZ to Australia, or moving to any other country in the world can use ezimove. Likewise, coming from Australia, the UK, or any other country to NZ is not a problem.

Anyone moving household goods and personal effects, importing or exporting vehicles, caravans, motorcycles, boats, fresh chilled or frozen product, or general cargo, by sea, air, road or rail will find the ezimove website easy to navigate.

9. Easy to claim

No claim form is required if in New Zealand. Just dial a toll free number to lodge a claim and Vero Marine will take care of it for you. For claims offshore, claims are driven from the ezimove website. You select the claims settling agent depending on the country of domicile.

Losing a shipment in transit can be expensive and your customers need things fixed as soon as possible. You need quick action on claims, but you don't want to waste a lot of time sorting insurance. So avoid the hassle that often accompanies insurance claims by using ezimove for all your transit insurance requirements.

10. Paperwork minimised

No proposal is required for any transit within New Zealand. Only household goods moving internationally require a "valuation list and proposal", which is completed online. We also provide a checklist when moving house which users will find useful.

For vehicles, a pre-shipment condition report is not essential but recommend vehicles be inspected prior to shipment. It will reduce the excess for vehicles over a certain value.

Getting a quote

Login to www.ezimove.com by entering through the link on your own firm's website. By doing so, all resulting sales will be tracked and credited to your account with us.

New quote
For a new quote, shop online from the Home page by clicking on an insurance product in the left hand selection menu to bring up the quote page. If unsure of what policy to use, scroll down to the policy options further down this page. You will be able to chose a policy and shop online directly from this page.

To retrieve a quote already generated, click on "retrieve a quote", which appears in the centre panel of the Home page, just above "Ten reasons to use ezimove". Alternatively, click on the Members icon in the top menu bar. Both methods open up the Members page. Login by entering your firm's email address as the "username", then the" password" (4 to 8 characters) which you chose. After login, you will be able to select which quote to open up. Once a quote has been opened up, you can either "accept", which takes you into the payment page, or "change details".

No paperwork is involved for any transit in New Zealand, nor for Transit International policies where motorcycles, personal watercraft or boats and boat trailers are selected to be insured. For vehicles or caravans in transit outside of New Zealand, we recommend that a "pre-shipment condition report" be completed because the policy excess is reduced, although the form is not essential.

For individuals and families moving from or to New Zealand with household goods and personal effects in transit, a "valuation list and proposal" must be completed online. We recommend that your clients complete this themselves, by entering the ezimove.com website via your website, so that sales are tracked and recorded to your account. Click on "valuation list and proposal" if you wish to view a specimen of this online form.

Alternatively, you can email the "valuation list and proposal" or the link to your customer to complete and return for you to action. If you complete the online form from that supplied by your customer, you take the responsibility for loading the information correctly online. Your customer will receive a copy of the online "valuation list and proposal" as part of the policy documentation once issued.

Moving household goods/other cargo within NZ

Move NZ (PDF of policy)

If you are moving household goods and personal effects anywhere within New Zealand, this is the policy that will be issued online. There are two insurance options available, but option 1 - full cover, is strongly recommended because it has a much wider scope of cover than the more restrictive option 2. Where goods are not professionally moved, cover is restricted to option 2.

Mechanical and electrical breakdown is automatically insured for free, and there is no "pairs and sets" exclusion clause. Other providers of moving insurance usually add 10% to 20% on base premiums to delete the "pairs and sets" exclusion and include mechanical and electrical breakdown cover.

By not having a "Pairs and sets" exclusion in the policy, it means that if for example a 3 piece lounge suite is shipped and one chair is damaged needing recovering, then the policy will pay to have all 3 items of the suite recovered if the same material cannot be sourced to repair the damaged item.

Vehicles, boats, boat trailers, motor cycles, caravans, personal watercraft, aircraft or helicopters are not insured under this policy. These would normally be insured under standard policies available with any one of a number of insurance companies operating in New Zealand. However, the insurance of such items will be considered in certain circumstances and on application to info@ezimove.com

Get a Move NZ Quote here


Transit NZ - general cargo (PDF of policy)

This policy will insure plant, equipment, manufactured goods and general cargo, fragile or non fragile, being moved anywhere within New Zealand.

Livestock in transit can be insured under the Transit NZ - Livestock policy, and temperature sensitive cargo can be insured under the Transit NZ - Fresh, chilled or frozen product policy.

Vehicles, boats, motor cycles, caravans and personal watercraft are not insurable under this policy. These would normally be insured under standard policies available with any one of a number of insurance companies operating in New Zealand. However, the insurance of such items will be considered in certain circumstances and on application to info@ezimove.com

Get a Transit NZ general cargo quote here


Transit NZ - livestock (PDF of policy)

This policy insures livestock (not bloodstock) in transit within New Zealand. There are two insurance options available, but option 1 is strongly recommended because it has a much wider scope of cover than the more restrictive option 2.

Get a Transit NZ livestock quote here


Transit NZ - fresh, chilled or frozen product (PDF of policy)

This policy insures fresh, chilled and frozen product of any description in transit within New Zealand. There are two insurance options available, but option 1 is strongly recommended because it has a much wider scope of cover than the more restrictive option 2.

Get a Transit NZ fresh, chilled or frozen product quote here

Moving household goods to/from NZ or island nations of the South Pacific

Transit International - household goods and personal effects (PDF of policy)

This policy insures household goods and personal effects, as well as motor vehicles, caravans, motor cycles, boats, boat trailers and personal watercraft being moved worldwide, provided that New Zealand or island nations of the South Pacific are the source or destination of transit.

Mechanical and electrical breakdown is automatically insured for free, and there is no "pairs and sets" exclusion clause. Other providers of moving insurance usually add 10% to 20% on base premiums to delete the "pairs and sets" exclusion and include mechanical and electrical breakdown cover.

By not having a "Pairs and sets" exclusion in the policy, it means that if for example a 3 piece lounge suite is shipped and one chair is damaged needing recovering, then the policy will pay to have all 3 items of the suite recovered if the same material cannot be sourced to repair the damaged item.

Except for household goods and personal effects, the general rule is one item per policy issued. Exceptions may be made on application to info@ezimove.com

This policy also insures transits between island nations of the South Pacific.

Get a Transit International quote here for household goods and personal effects, motor vehicles, caravans, motor cycles, boats and boat trailers, personal watercraft

Moving goods to/from NZ or island nations of the South Pacific

Transit International - general cargo (PDF of policy)

This policy insures mechanical plant, equipment, manufactured goods and general cargo, fragile or non fragile, being moved worldwide provided New Zealand or the South Pacific islands are the source or destination of transit.

This policy also insures transits between island nations of the South Pacific.

Fresh, frozen or chilled product can be insured under the Fresh, chilled or frozen product policy below.

Get a Transit International general cargo quote here


Transit International - fresh, chilled or frozen product (PDF of policy)

This policy insures fresh, chilled and frozen product of any description in transit to or from New Zealand or the South Pacific islands.

This policy also insures transits between island nations of the South Pacific.

Get a Transit International fresh chilled or frozen product quote here

Claims - the "how to" guide

Affiliates are not required or expected to provide any after sales service or claims assistance. However, it is useful for you to know what happens in the event of a claim. Please click here to enter the ezimove claims page

Testimonials

Moving house is never easy but arranging the insurance for our move from Auckland to Christchurch could not have been simpler. It took just 5 minutes of effort and it was one less thing to think about.

Please click here to read testimonials.

Frequently asked questions (FAQ's)

If you can't find the answer to a question you or your customer has, try looking in our FAQ page. Click here to view our FAQ page. If the answer still eludes you, do email us with your query by clicking here. We will be happy to answer it.

More helpful information

Click here to view "Tips on moving"

Click here to view a "checklist for moving house"

Click here to view a "valuation guide for household goods in NZ", which shows values in NZ dollars of common household goods in NZ

Click here to view a specimen of the "valuation list and proposal" which is completed online for international transits of household goods

Click here to view the "vehicle pre shipment condition report" for vehicles and caravans in transit outside of New Zealand

Click here to view Vero's claims paying rating

Click here to view ezimove's Terms and Conditions of trade

Click here to view the ezimove Privacy Policy

Click here to find out about ezimove's "vision and values"

Click here to read about our executive

Click here for "contact us" details