1. Service guarantee
If loss or damage occurs in transit and your claim is accepted, we will tell you how the claim is to be settled within 5 working days of receiving all the documentation requested by us, or no excess shall be payable.
2. Price
Save up to 30% or more on insurance costs simply by insuring with ezimove. Our household goods in transit policies automatically cover mechanical and electrical derangement and do not include a "pairs and sets "clause. Other providers of household removal insurance typically charge between 10% and 20% more for these two "extras".
Insurance when moving house or for shipping other goods in transit can be expensive, but at ezimove, we have cut that cost without compromising on quality or service.
Ask your carrier to split costs between removal and insurance, then compare with us. Remember, you do not have to take the insurance offered by carriers.
3. No hidden fees
No hidden fees or extra charges are included in our quotes.
Many carriers and other intermediaries charge additional fees on top of the true insurance premium, which is often not disclosed. At ezimove, we have nothing to hide. What you see is the true insurance cost and not a padded version.
Should you book insurance through a third party which uses ezimove, insist on having the policy schedule/tax invoice sent to you, and make sure you know beforehand what their booking fee will be.
4. Credible
Policies issued by ezimove are underwritten by Vero Insurance New Zealand Ltd, which is the largest insurer of goods in transit in New Zealand.
Families moving house or businesses involved with international exports or imports, shipping by sea, air, road or rail freight, can rest assured that ezimove's partnership with Vero Insurance means that valid claims will be paid promptly. Click here to view Vero's claims paying rating.
5. Fast
It takes only a few minutes from quote to policy issue. You “drive” the quote with policy issued on-line the instant payment is made.
Many people are "time poor", and when they want something they want it now. Through ezimove, moving insurance is available 24/7, and you can issue your own policy instantly.
6. Secure
128 bit encryption payment gateway using the DPS secure site. Premiums can be paid by Visa, Mastercard or Direct Credit. It couldn't be simpler or safer.
7. Simple
ezimove's plain English policy wording with comprehensive cover is second to none. Our single transit policies are only two pages long, yet provide comprehensive cover tailored for the risk. For example, with household goods in transit moving within New Zealand or internationally, no “pairs and sets” clause applies which is commonly included by competitors. Not having a "pairs and sets" clause significantly enhances the cover offered by ezimove. Also, free mechanical and electrical breakdown cover is included on household goods in transit policies, within NZ and worldwide.
8. Worldwide
ezimove can insure almost anything in transit (some limitations apply) within New Zealand, between island nations of the South Pacific, and anywhere in the world, provided that NZ or the South Pacific Islands are the source or destination of goods in transit.
Families moving house within New Zealand, from NZ to Australia, or moving to any other country in the world can use ezimove. Likewise, coming from Australia, the UK, or any other country to NZ is not a problem.
Anyone moving household goods and personal effects, importing or exporting vehicles, caravans, motorcycles, boats, fresh chilled or frozen product, or general cargo, by sea, air, road or rail will find the ezimove website easy to navigate.
9. Easy to claim
No claim form is required if in New Zealand. Just dial an 0800 number to lodge a claim and the loss adjuster will take care of it for you. For claims offshore, claims are driven from the ezimove website. You select the claims settling agent depending on the country of domicile.
Losing a shipment in transit can be expensive and your customers need things fixed as soon as possible. You need quick action on claims, but you don't want to waste a lot of time sorting insurance. So avoid the hassle that often accompanies insurance claims by using ezimove for all your transit insurance requirements.
10. Paperwork minimised
No proposal is required for any transit within New Zealand. Only household goods moving internationally require a valuation list/proposal, which is completed on-line. We also provide a checklist when moving house which users will find useful.
For vehicles, a pre-shipment condition report is not essential but recommend vehicles be inspected prior to shipment. It will reduce the excess for vehicles over a certain value.
